Cancellation

Cancelled bookings are subject to a complete forfeiture of any monies paid.

Amendments to Bookings

All amendments are made subject to availability. If there is no availability for the new dates required, the booking will be cancelled and subject to the standard cancellation fees.

At the manager’s discretion we reserve the right to charge an amendment fee of $50.

No amendments will be accepted within 7 days prior to check-in.

House Rules and Extra Charges

All guests are subject to the ‘house rules’ and are also subject to any penalties made by their management for breaking those rules including eviction (all at the manager’s discretion).

Eviction will result in the forfeiture of any money paid.

Any damage to an apartment or common area made by any member of your party will result in the repair charge being paid for by the ‘lead’ guest. Cost for damage will include materials, labour and a charge for the manager’s time.

As you are staying in ‘self-contained’ apartments, you are expected to leave the apartment ‘clean’, with all dishes washed and rubbish removed. If the manager deems the apartment to have not been left clean, there will be cleaning charges applied to your nominated credit card or deposit.

Lost keys will be subject to a charge of $150/set.

If you lock yourself out of your apartment ‘out of hours’ (between 4pm and 9am) and require the manager to let you in, you will be charged $75 for this service.

Direct Booking Policy

For direct bookings, the bond is non-refundable under any circumstances, including adverse weather or personal reasons. However, a credit toward a future stay can be offered.

We may cancel up to 7 days before arrival due to unforeseen circumstances, with the full bond refunded promptly and all consequential losses excluded.